An Overview of Service

Home Buyers Relocation Services…
Historic Overview

- We are a Real Estate Agency, with licensed real estate agents, belonging to the MLS. We have all of that inventory available to our clients, (and more, as we'll show, as we add fsbo's and "new builds", but we have ties to none of it!
- We have chosen however, a revolutionary business model....we only serve buyers.
- We’re the only “Exclusive Buyers Office” and the only office specializing in relocations in SW Illinois, the concept especially well suited to relocating families, (see cross country).
- Therefore, we're the only realty firm in SW Illinois with zero potential for confliction, (see "Exclusive" under Company Blogs).
- Additionally serving local buyers, however....the concept serves as well.
- Specializing in luxury-end homes, relating to the relocation specialization.
- The business model supports a totally different level of service: Buyers become “clients” instead of “customers, the hallmark of being "professional", (see Concept). Especially, it's a setting for the next item:
- The concept ideally supports "Consultation-style-support"... not just reactive or neutral, but proactive on the buyer's behalf.
- In our 21st year…have served 3000+ buyer-families, not a single seller.

- Not a single complaint has ever been filed against us in any agency, including Realty Regulatory Agencies and the Better Business Bureau, with which we have an A+ rating.
- Offices in Edwardsville and O’Fallon…two of the finest SW Illinois communities, but...
- Relating to all the best relocation locations of SW Illinois, (unique to this agency!)
- Awards:
Various from “National Association of Exclusive Buyer Agents” (charter members)
Merrill has been Treasurer, President and Board Member of this national organization.
Significant Production Awards locally, annual realtor recognition.
Independent “Outstanding Realtor” (top 15% surveyed) awards from St. Louis Magazine;
Denise Carter, Nancy Jo Mitchell, Paul Ottwein-all 2005 - forward
“Hall of Fame”; Real Estate Buyers Agent Council—Merrill Ottwein in 2005. Just 6 were named from 50,000 members; see Honors and Awards in this section.
- Recognition: See “Testimonials” in separate section below.
“Wow…what a pleasure it was dealing with these people!” (Keith Ratay, Boeing)
“Your company’s strategy of representing only the buyer is a great service to people moving into an unfamiliar area. I have never been more comfortable.” (Tim McGraw)
“Having experienced less, we appreciate just how far your firm soars above the rest.” (Dave and Jana Henderson, Sigma Aldrich)
“The most satisfying consumer experience of our lives, bar none!” (Scott Curran, USAF)
- The concept of exclusive buyer representation has been endorsed by:
The Consumer Federation of America, Common Cause (Ralph Nader), AARP, and many others. (see "Media" under "Concept" and references in "Library", under "Concept").
- We have served all of the major companies on both sides of the river. Illinois: SIUE, Conoco-Phillips, Granite City Steel, Robinson Steel, Olin, Cooper B-Line; Spartan Metals, Pfizer, hospitals and dozens of smaller companies. Missouri: Boeing, Emerson, Anheuser-Busch, Peabody, Purina, Sigma Aldrich, Monsanto, Mallinckrodt, American Airlines, Barnes-Jewish, Washington U., St. Louis U., McCarthy, and many smaller companies.
See more about us in the Library, "About Us", and of course, in this section.
Contact: Merrill or Paul Ottwein, Brokers: 618-632-8443, 618-656-5588, 800-231-5588



