O'Fallon Illinois service center

On the subject of “phones”: we will always answer the phone with a live person during regular office hours…and agents and brokers are available after “hours” for needed calls.

When clients first call, and before case management is assigned to an agent…here’s what happens in our offices, the “faces on the phone”:

Mary usually answers your phone calls, and supports us all.

Debbie Carroll is our "Relocation Director", so she and Merrill, our O'Fallon broker, are responsible for delivering resources and setting up service. They also backup your support during your visits to our office, but by this time, you would also have been assigned to an agent for primary service., or to Paul in the Edwardsville office.

Debbie's main responsibility is to support the needs of clients before they get to town ... she's our "concierge". She has been a highly respected realty agent in the O'Fallon-Belleville area for many years, now using her experience and resources in support of our agency. This is an important part of "The Home BuyersAdvantEDGE!" ... providing extradordinary, objective information to our buyer-clients, starting long before the power search.

She holds a broker license, and CRS and GRI designations, (that’s Certified Residential Specialist, and Graduate Realty Institute.)

In the O’Fallon office, during the power search phases, one of the “Agents” assumes primary management of the locate-evaluate-negotiate process for every buyer-client. They spend nearly full time with clients, immersed in the market. But they don’t “prospect” for their own clients as most traditional agents do, and of course, they don’t take or service listings; they are focused nearly exclusively on delivering service to in-town buyers during power search phases. They so “specialize”, constantly using and upgrading skills and information, with Debbie, Mary and Merrill in support.

Calls intended for the Edwardsville/Glen Carbon/Troy areas are quick to go to Paul for servicing out of the Edwardsville office. (“Brokers” are by law still in charge of specific offices, Paul for Edwardsville, Merrill for O’fallon.)

Altogether, although we’re obviously not a large group, we’re organized to allow teamwork and specialization to help deliver consistently superior service. Of course all are full time and veritable disciples of the concept, committed to the premise that consistent, premium service is the top priority. We would rather remain small, with dedicated and experienced team members, than to grow for the sake of numbers and lose control of quality. It means that once in a while however, we might have to shuffle times for servicing, or even “tag team” the support of a power search. We very much appreciate therefore, your critical cooperation in scheduling!

Through all of this, our “No Hustle Pledge” remains in place. From your first call to the final documentation, no one here will ever “hustle” you for a decision or commitment before its time. That means however, that we rely on you a bit more for the initiation of phone calls and service, using your timetable and your comfort zone to determine when that is.
Please see the Library, under “Promises” for the “No Hustle Pledge” and the “Home Buyers Bill of Rights”